Deliveries
Esska.co.uk delivers world wide.
Our delivery prices are as follows:
UK deliveries:
- Option 1a- Standard delivery recorded signed for- Second Class - Weight 0-1kg - £4.00
- Option 1b- Standard delivery recorded signed for - First Class - Weight 0-1kg - £5.00
- Option 1c- Standard delivery recorded signed for - First Class - Weight 1-1.25kg - £6.00
- Option 1d- Standard delivery recorded signed for - First Class - Weight 1.25-1.5kg - £7.00
- Option 1e- Standard delivery recorded signed for - First Class - Weight 1.5-2kg - £8.00
- Option 1f- Standard delivery recorded signed for - First Class - Weight 2-4kg - £10.00
- Option 2a Special delivery Next day (by 1pm) - weight 0- 1kg - £7.00
- Option 2b Special delivery Next day (by 1pm) - weight 1- 2kg - £9.00
- Option 2c Special delivery Next day (by 1pm) - weight 2- 10kg - £23.00
- Option 3a- Special delivery Saturday Guarantee - weight 0-1kg - £11.00
- Option 3b- Special delivery Saturday Guarantee - weight 1-2kg - £14.00
- Option 3c- Special delivery Saturday Guarantee - weight 2-10kg - £30.00
EU deliveries:
To the following EU countries, we offer Airsure service: (it takes 3- 5 days)
Andorra, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Iceland, Irish Republic Liechtenstein, Luxembourg, Netherlands, Portugal, Spain ,Sweden, Switzerland.
- Option 1a- Airsure - Weight 0-1kg - £14
- Option 1b- Airsure - Weight 1-1.5kg - £17
- Option 1c- Airsure - Weight 1.5-2kg - £20
To the rest of the EU countries where Airsure is not available, we offer 'International Signed For' (it is not traceable all the way to the client).
- Option 1a- International Signed for - Weight 0-1kg - £12
- Option 1b- International Signed for - Weight 1-1.5kg - £14
- Option 1c- International Signed for - Weight 1.5-2kg - £17
Rest of the world:
To the following countries, we offer Airsure service (7 days)
Brazil, Canada, Hong Kong, Malaysia, New Zealand, Singapore, USA.
- Option 1a- Airsure - Weight 0-1kg - £19
- Option 1b- Airsure - Weight 1-1.5kg - £25
- Option 1c- Airsure - Weight 1.5-2kg - £33
To the rest of the world that is not in the category above, we offer International Signed For
- Option 1a- International Signed for - Weight 0-1kg - £17
- Option 1b- International Signed for - Weight 1-1.5kg - £23
- Option 1c- International Signed for - Weight 1.5-2kg - £28
Despatch Information
If we receive your order by 12.30pm (GMT/BST), on a working day, we will dispatch your order the same day. Delivery should take place within 3 working days for UK deliveries. International deliveries will be extended according to the carrier's time scale. Upon delivery of your order, a signature will be required.
Orders placed after midday on Friday, on Saturday or on Sunday should dispatched on the following Monday.
Dependent upon the carrier used for this service, and if you are not able to take delivery of your order, the parcel will be taken to either your local Post Office sorting office or the carriers local depot. You will be advised which location on the attempted delivery notification card the carrier leaves at the delivery address.
Returns
Standard Returns Policy
You may return new, unworn or unused products within ten (10) days of delivery for a full refund of the cost of the goods. We advise customers to return items in their original packaging to ensure products remain undamaged in transit.
We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.
Please note that these return guidelines only apply to products purchased on the Website. We cannot accept returns of product purchased elsewhere.
- Please return products with your original order form within ten (10) days of receipt of your order. To ensure your return is trackable, we recommend you use a carrier service that requires a signature.
- When you receive products you have ordered, we recognise that you will want to try them on to ensure the fit and feel of the item. Please take care not to damage or mark the product when trying on.
- Please remember, we can only issue you with a refund if the returned product concerned is in reasonable condition.
- Please ensure you include the completed returns form inside your package.
- Please make sure that your return package is packed and sealed securely (in the original packaging if possible).
- All returns will be refunded to you within 30 days via your original form of payment.
Please Note
- Esska shoes have been made using the finest natural leathers. As a natural product, its colour may change slightly in wear. It is part of the beauty and characteristics of the leather we use.
- We aim to respond to all e-mail enquiries within 24 hours
- In the unfortunate event that a package goes missing in transit, you will need a proof of posting slip as Esska cannot assume responsibility for items that do not arrive when returned. We suggest that you record your package when you mail it so you may file a claim with the postal carrier, if necessary. Insurance for your package can be purchased through the Post Office at a minimal cost.
- All items must be returned to us in their original condition with the original packaging.
- Products can only be returned by post to the address below:Esska Design Limited, Studio 5 The Vale Business Centre, 203-205 The Vale, London, W3 7QS, United Kingdom.
- These returns guidelines only apply to products purchased on this website. We cannot accept the return of Esska Products purchased elsewhere.
Seven Day Cooling Off Period
In addition to our returns policy, under the Distance Selling Regulations you have seven (7) working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund on the goods only but you must return the cancelled items to us at your cost. (Please see our Terms and Conditions) We recommend you use a carrier service that requires a signature.
